Our Customer Service Philosophy
Did you know that ALL of Purple Briefcase’s service and support requests are handled by a real person and not by an automated process? This is because Purple Briefcase believes that real customer service requires real people. Having real people handle tech support keeps us in tune with our customers and their needs.
Purple Briefcase offers multiple means of connecting to the help you need. You can call us, chat online with us, or you can email us. No matter how you choose to connect, Purple Briefcase will provide you with the friendly and timely service that you deserve.
What does Georgia Southern University have to say about about Purple Briefcase and customer service?
Every single Purple Briefcase customer receives 1st class service and support at no extra charge.
What does that free service and support look like?
Here are a few of our many services offerings:
- Tech support via email, online chat, and phone.
- Timely responses, usually in less than an hour of your asking the question, and sometimes instantly.
- Real people answering your questions – no automation.
- Free product training.
- Unlimited product re-training in case you forget, or want a walkthrough of a new feature.
- A real person handles every request, so nothing gets lost in the machine.